Privacy Policy

This privacy policy ("Privacy Policy" or "Policy") describes OYERAMU (OPC) Private Limited’s (the "Firm" or "Company") policies on the collection, use, and disclosure of information about you in connection with your use of the mobile application OYERAMU (hereinafter "App" or "Application") owned and controlled by the Company. The terms "we", "us" or "our", refer to OYERAMU Application or the Company, used interchangeably.

The Company is an intermediary service providing platform providing targeted services to facilitate Local Labours such as Electrician, painter, etc and Auto Drivers, Taxi Drivers, etc connect with customers. In order to provide the services, we ask for certain personal information which is displayed on the App. When you use the service available at our App, you consent to our collection, use, and disclosure of information about yourself as described in this Privacy Policy.

1. INTRODUCTION

1.1 Your privacy is important to you and to us. We’ll protect the information you share with us. To protect your privacy, the App follows different principles in accordance with worldwide practices for customer privacy and data protection.

1.2 We at the Company are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. For purpose of this Policy, Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, and an email address or other contact information, whether at work or home.

2. INFORMATION WE COLLECT AND HOW WE USE IT

2.1 When you visit the App or use our Service, we collect and store information about you, your computer or mobile device, and your activities. This information may include, but is not limited to:

• 2.2.1 Your computer’s IP address; technical information about your computer or mobile device (such as type of device, web browser, or operating system).
• 2.2.2 Your mobile device’s unique ID number (when available), your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically).
• 2.2.3 Your provided full name, email address, zip/pin code, and other information you may provide with your accounts, such as your gender and birth date. You may optionally provide us with this information through third-party sign-in services.
• 2.2.4 How long have you used our service and which features have you used.
• 2.2.5 We gather information from members and guests who apply for the various Services that our App offers. It includes, but may not be limited to, email address, first name, last name, a user-specified password, e-mail Id, mailing address, zip code, and telephone number.

3. NOTICE

We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you do KYC on the App or when you connect or browse connected Apps, linked or listed on our App, or join a limited-access feature of the App.

4. CONSENT AND SHARING OF INFORMATION

The information collected from our users or visitors is shared with members and stakeholders of the Company, namely; customers, third-party users, companies, employees, stakeholders, and other experts who are part of the network of the OYERAMU community. Any information you give us is held with the utmost care and security. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

5. ACCESS

5.1 We will provide you with the means to ensure that your Personal Information is correct and current. You may review and update this information at any time in the KYC section.

5.2 Service providers must upload on the App, documents relating to the service provider’s contact detail, identity proof, skill, or competency including service providers terms and conditions which should be visible to customers.

6. SECURITY

6.1 The App has taken strong measures to protect the security of your Personal Information. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

6.2 We however do not guarantee your e-commerce transactions to be entirely safe and secure. When you place orders through our App or online payment gateway service providers ("OPGSPs") listed on the App, you must ensure you agree to their terms.

7. NOTICE TO PARENTS

We want to help you guard your children’s privacy. We encourage you to talk to your children about the safe and responsible use of their Personal Information while using our App.

8. COOKIES

When you visit our App, we may place "cookies" on your mobile to recognize you. We do this to store your preferences, collect statistical data and track your use of our Service.

9. WHAT DO WE DO WITH THE INFORMATION YOU SHARE

9.1 When you join us, you provide us with your contact information, including your name, telephone number, home, and email address. We use this information to help you connect with the right audience.

9.2 We will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (a) confirm to the edicts of the law or comply with legal process served on the App; (b) protect and defend the rights or property of the Company; and (c) act in urgent circumstances to protect the personal safety of users of the Company or the public.

10. INFORMATION SHARING AND DISCLOSURE

10.1 The Company does not rent or sell Personal Information about you with other people (save with your consent) or non-affiliated companies, except to provide services you’ve requested, or under circumstances involving trusted partners, legal requirements, or fraud prevention.

10.2 Data disclosure to OPGSPs: We may disclose your personal information to OPGSPs for fraud prevention, customer service, and payment processing.

11. CONFIDENTIALITY AND SECURITY

11.1 We limit access to Personal Information about you to employees and stakeholders who we believe reasonably need to come into contact with that information.

11.2 We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect personal information about you.

12. YOUR CONSENT

By using the App, you consent to the terms of our Privacy Policy and to the App’s processing of Personal Information for the purposes given above.

13. GRIEVANCE REDRESSAL

14. PERMISSIONS WE ASK

• Location: Approximate and precise location to locate nearest service providers.
• Photos/Media/Files: Read/modify USB storage for KYC document upload.
• Storage: Required for uploading photos from Mobile.
• Other: Internet data, network connections, prevent sleep.

15. PERMISSIONS WE DON'T ASK

• SMS: We do not need to read your SMS.
• Contacts: We are not interested in your contact list.
• Camera: We ask you to upload clicked photos from Gallery instead.
• Speaker: No requirement to access speaker.

16. CONTACT INFORMATION

We welcome your comments regarding this privacy statement. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same.